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MS expects users to keep track of their own product keys. A few licenses were associated to your email account. Try logging in to the MyAccount site to see if you have Office registered there. In that case you will be able to install from there.

To re-install Office in general you need 2 things. Your unique product key and the matching generic installation file for the appropriate year and bundle. These two elements can be found in a number of places, depending on your specific Year of Office and the bundle.

For Office and earlier you need the key and install file, but with and later things have been changing. Office allows users to do all sorts of license management through the MyAccount page.

Office forces you to associate your license to an email account so the original product key becomes effectively one-time use. Since the problem is related to the email account associated with Office suite, I suggest you to contact Microsoft following steps mentioned below information and address this issue:.

This will send an password reset email to the email account. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site.

Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising.

Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct.

Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit. Many thanks for your prompt advice! Being a first timer to this sort of thing, I thought that my original question would be seen by someone at MS – apologies!

Many thanks for your detailed prompt response with relevant links which I hope will help in my ‘quest for justice’!! I’ve learned a lot since I first installed Office – still regards myself as slightly above novice level! I thought it might be worth one last-ditch attempt to see if my Office can be resurrected On this occasion I contacted MS support who remotely re-installed Office As a result of this experience last year, I was confident that when I tried the ‘online repair’ facility on Office last week, that I might have success.

I don’t hold out much hope. MS would rather pay support workers to spend 10 or 20 hours on the phone, than to simply give you a replacement. IF the documentation you have has strong proof of purchase, there is a tiny chance you can get a replacement.

Here is the documentation I’ve collected on the process. The account lists all online purchases, product keys and installation file download links: The 2 most commonly used online stores are MS and Digital River:.

In the end, called Ms as the store would have been closed and s trek away anyway. They agreed to provide a replacement code if sent a photo of card and proof of purchase. It is only good on the first computer it is installed on and stays permanently with the computer when it is sold or scrapped. All licenses available to the general public that I am aware of may be re-installed on the same computer, even after limited upgrades like adding RAM, new HD, re-installing Windows, upgrading Windows version etc.

The link above describes where to look for Product Key numbers. If you still have a computer that Office was installed and activated on, which you have NOT re-installed or upgraded Windows let us know and we can provide links to tools that will extract the key from your HD. In the end, called MS as the store would have been closed. When I get a chance, I’ll go through the links that you have kindly sent, and update you accordingly. Hang on to that receipt, in a safe place.

It combined with the confirmation of the upgrade email may do the trick. Have just again googled to see if there are any known recent issues – don’t know if this is at all relevant?

Here’s what you need to know to work out whether or not you really need Microsoft Office. We earn a commission for products purchased through some links in this article. There are a few different ways you can use Microsoft Office. The first is to buy a subscription to Office which lets you use the latest full versions of Word, Excel, Powerpoint and Outlook on your PC as well as on any tablets or smartphones you own. You also get Publisher and Access but you can only use these on a PC.

It is possible to use Word, Excel and Powerpoint free of charge, though. Visit office. Just like Microsoft , Google offers a similar service to Office that lets you create and edit documents, spreadsheets and presentations from your PC , tablet or smartphone.

The main difference is: it’s free. Again, your files are saved to a secure area online, known as Google Drive. All you need is a Google login to use it. These have a lot of the same features as Word, Excel and Powerpoint apps in Microsoft Office but you’ll struggle to open the files you’ve created using Pages in Word – as will anyone you share your files with.

Buying a Microsoft Office subscription will be unavoidable for those who have a lot of more complex files to create and edit, like students or professionals. But if you need software for light word processing and data entry then we would recommend switching to the Google Docs Suite. If Microsoft Office sounds like the better option, buy it online here. Like this article?

 
 

 

Re-installation of Office / after ‘online repair’ – Microsoft Community – Download to your new PC now

 
Microsoft Family, Office Software for up to 6 people, PC/Mac, Tablets and Smartphones, 1 Year Subscription for 6 Users. We explain how to get Microsoft Office free if you’re eligible, and – for those who aren’t – have cherry-picked some of the best free.